Nancy MacDonald | VP Business Development

Nancy MacDonald | VP Business Development
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Manitoba Takes Next Step to NG9-1-1

Posted by Nancy MacDonald | VP Business Development on December 06, 2019

The transition to Next Generation 9-1-1 (NG9-1-1) in Manitoba is one step closer to reality with the successful completion of an IP-based 9-1-1 test call. Nancy MacDonald explains what this means for emergency call management in the province.

An important milestone on the road to Next Generation 9-1-1 for the province of Manitoba was reached last week. On November 27, Manitoba Provincial 911, the public safety answering point (PSAP) in Brandon, conducted the first emergency test call in Manitoba on a Bell Canada NG9-1-1 Emergency Services IP Network (ESInet). As part of the test, the Solacom Guardian 9-1-1 Call Handling solution processed the call successfully, displayed caller location on a call taker’s display screen, and transferred the call to a third party using the public telephone network.

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Tags: Blog

Why Australia Is a Model for Next-Gen Call Handling

Posted by Nancy MacDonald | VP Business Development on November 20, 2019

Nancy MacDonald looks at Australia’s nationwide upgrade to Solacom Guardian emergency call handling and what it means for Australians in distress.

A couple of weeks ago, Australian telecom provider, Telstra, opened a new contact center for emergency call handling and management in Adelaide. It was an important moment for Australians and for all of us at Solacom. Starting in 2020, Telstra will roll out next-generation emergency calling services for the entire population of Australia. And our Solacom Guardian call handling solutions are at the heart of the nationwide upgrade.

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Tags: Blog

Pinpointing Wireless 9-1-1 Calls Keeps Getting Better

Posted by Nancy MacDonald | VP Business Development on October 16, 2018

Nancy MacDonald explains how PSAPs using Guardian 9-1-1 Call Handling and Guardian Map can receive accurate device-based location information for 9-1-1 calls made with smartphones. 

It’s difficult not to pay attention when stories make the news about the challenge public safety answering points (PSAPs) face when trying to find someone calling 9-1-1 from a mobile phone. Headlines like Why Uber Can Find You but 9-1-1 Can’t are alarming because pinpointing accurate location data — and quickly — is a crucial first step in any emergency response situation.

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Tags: Blog

Three Reasons You Can’t Afford to Compromise on Text-To-911 Implementations

Posted by Nancy MacDonald | VP Business Development on March 19, 2018

Nancy MacDonald explains why it’s so important to get text-to-911 implementations right the first time.

Today, the decision for Public Safety Answering Points (PSAPs) is not whether they will implement text-to-911, but how they will implement it. 

While the FCC rules allow PSAPs to choose from three implementation options, only a full-featured text-to-911 solution that integrates easily into a Next Generation 9-1-1 (NG9-1-1) call handling and management solution puts PSAPs in the best position for today and tomorrow.

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Tags: Blog

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