Three Ways NG9-1-1 Call Handling Is Helping the Gwinnett County E911 Center Increase Efficiency

Posted by Tony Parrott | VP of Sales on July 09, 2019
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When Gwinnett County, Georgia, upgraded to Next Generation 9-1-1 (NG9-1-1) call handling, E911 Center operations immediately improved. Tony Parrott explores the new efficiencies.

Until recently, the team at the Gwinnett County Police Department’s E911 Center in Georgia was using an end-of-life legacy system to manage the one million 9-1-1 calls the Center receives each year. Today, the team is processing calls faster and more efficiently with our Guardian 9-1-1 Call Handling solution. Shortly after the upgrade was complete, we talked to the Gwinnett County team to learn more about the improvements they’ve been able to make.

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Meeting the Need for Speed in Phoenix and Maricopa County

Posted by Tony Parrott | VP of Sales on July 03, 2019
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Tony Parrott explains how Solacom helped Maricopa Region 911 bring lightning-fast NG9-1-1 call routing and delivery to more than four million people in Arizona.

As home to more than half the population of Arizona, including the city of Phoenix, Maricopa County is the fourth-most populous county in the country. That means the team at Maricopa Region 911 has one of the most challenging mandates in the country. It also means everyone involved in upgrading the Maricopa Region 911 network routers knew that a network interruption or failure during the transition could have catastrophic results.

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At Solacom (a subsidiary of Comtech Telecommunications Corp.), public safety communications management is not a sideline, it's our single focus. Our 9-1-1 call handling and management solutions are built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety. Today, our 9-1-1 solutions support thousands of agencies affecting millions of lives annually. From dense urban environments to statewide deployments, our solutions are trusted to streamline 9-1-1 call handling and management processes and enable more efficient collection of critical information in emergency situations.