Just when you’ve got it all figured out, it’s time to start thinking about the next evolutions in texting technologies. Daniel Biagé looks into the not-too-distant future of texting.
Texting is like every other technology — it’s continuously evolving and becoming more sophisticated. That means supporting text-to-911 is only the beginning for public safety answering points (PSAPs). Just as people expect PSAPs to support text-to-911 today, they’ll expect them to support more advanced texting capabilities as they become available. And, before we know it, supporting texting capabilities beyond text-to-911 will become mandatory.